depends... Sometimes when there is misunderstanding by customer, i will acknowledge/ show understand wat he/she trying to say/ complain, show tat we truly understand his statement, n i will juz give a short explanation on actual fact. Tell him d truth! In a nice way, n not like how her/himself talk in anger.... Let him/ her feel they shld control their tantrum n EQ
2 comments:
depends... Sometimes when there is misunderstanding by customer, i will acknowledge/ show understand wat he/she trying to say/ complain, show tat we truly understand his statement, n i will juz give a short explanation on actual fact. Tell him d truth! In a nice way, n not like how her/himself talk in anger.... Let him/ her feel they shld control their tantrum n EQ
yup, vy high EQ, hehehe...
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